This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
The bulk edit options in eDesk will allow you to perform an action on multiple tickets in one go, allowing you to save time and be more efficient. Before…
